Are you managing your customers’ expectations?
One of the best ways to help you to get more work is by keeping new customers informed once they’ve shown interest in your company.
Customers have told us that not understanding when they’re likely to get a response to their enquiry - as well as not hearing back at all - is a huge factor in choosing their tradesperson.
Once a customer has made an enquiry, the best way to nurture that relationship (and help it lead to a job) is to manage and meet customers’ expectations.
Did you know that your profile page includes a feature which sends an automatic message to customers when they send you a message through Checkatrade.com?
You can choose to have this switched on or off.
We’ve recently changed the default message to help you to set better expectations around response times. The default message sent to customers reads - "Thank you for your enquiry. I will do my best to get back to you within 48 hours, but if you don’t hear from me and you need a quick response, please call. "
You can change this message to suit your requirements and availabilities, as well as switch it on or off. Extra busy at the moment but want to reassure a new customer that you’ll definitely be in touch to discuss that job enquiry? Update it to let them know! It can help to keep an interested customer interested – and stop them from heading to the local competition whilst they wait to speak with you.
Click here to check if its currently switched on or off and that the message fits your business. Select settings to see how your account is set up. Make sure it’s updated to keep your potential customers informed and you’re sure to build better relationships with them in future.
Are you currently using this feature - whats your advice for other members when creating this automatic message?