Reviews are crucial for your business. They're often the key in making any homeowner go from a potential customer to a paying one. Here are the best ways to get your customers to leave you a glowing review.
How to encourage reviews:
First, do a great job - this goes without saying, as I know you're all great.
Consumers who enjoy the experience working with you, are chuffed with the end result, and have grown to like you or your team will be happy to leave a positive review.
Second, provide the best possible customer experience Hereís a reminder of the top tips for keeping your customers happy:
- Donít leave your customers in the dark Ė keep them updated on how the job is going.
- Respect your clientís home Ė keep your workspace tidy, leave the area spotless and make sure everything is put back where it should be.
- With their permission, take before and after videos or photos of your work to really show your customer the difference youíve made. It can go a long way when trying to impress them.
- Donít cut corners Ė you donít want to let a customer down with sloppy work. Always communicate with customers in a polite and friendly way.
- Make sure youíre on hand to answer any of their questions before, during and after the job.
- Donít forget the aftercare advice Ė itís a good idea to give maintenance tips and check in with the customer after the work is complete.
By providing the best possible experience, your customers will want to leave you a review, rather than feeling compelled to leave one just because youíve asked them to. Thatís the position you want them to be in.
Clever ways to ask customers for a review:
- Before you start any work, keep Checkatrade on their mind
- Leave them your Checkatrade review card
- Send your customer a final email to sign-off and mention the review
- Did a customer tell you in person or via text the love what you did? This is the perfect time to ask them to leave you a review again
- Include a link in all your invoices as a reminder to leave a review
What to do if you asked for a review but they haven't left one?
- Follow up a couple of weeks down the line
- Let the Checkatrade App nudge them by using the 'Remind your customer' tool
After you get the review it's a brilliant time to shout about the amazing feedback -
✅ If you have a website make sure to link your Checkatrade profile to show your customer ratings and other brilliant reviews.
Post your review
✅ Post your review on social media. You could even ask the customer to share the review on their own profiles, stories and pages
✅ Signoff in email with a review snippet of your Checkatrade ratings or a couple of best reviews.
How do you politely ask a customer to leave a review? We recommend you leave every customer the Checkatrade review card to complete a review at their earliest convenience. Itís essential to get the timing right. Ask for a review soon after youíve completed a job if the customer seems happy with your work. Requesting feedback while youíre still on the job can come across as pushy and make a client more reluctant.
Where do I find my unique URL? When you receive your Checkatrade review cards your unique URL is clearly shown on the reverse of the card.
Why are reviews so important? People listen to other people. If someone else says youíre great, then other people who read that will want some of the action. Itís a marketing technique called social proofing. Your online reviews are a record of your outstanding service and work quality. They are a great opportunity to attract new potential customers.
You can check out the full article here on our Advice Centre
What are your best ways in asking customers to leave you a review?