Directory distribution error - awaiting outcome of investigation
, please could you chase again? We notified Checkatrade of the problem on 11th February. Surely there must be a answer by now?
Originally Posted by Lauren
Directory error: Basingstoke + Overton area received Winchester directory in January 2021.
Did anyone else notice this error? Did anyone else advertise in either of these directories?
We notified Checkatrade on 12th February, answered all questions and provided evidence so that it could be investigated.
We have paid for this directory insertion but we still haven't received a reply, despite follow-up emails. The directory expires in April.
My original post is here https://community.checkatrade.com/th...ribution-error
, please could you chase this?
Original post: Directory distribution error
(11-02-21 , 15:59)
The Winchester (East) + Eastleigh directory has just been delivered to the Basingstoke area. 🤨
This is a quarterly directory, only valid to April 2021. How will Checkatrade redress this error for the members who have paid for this advertising?
Have any other directories been distributed incorrectly? @Lauren
, please could you investigate?